Exotic Floors Direct is committed to fine craftsmanship and is a global leader in manufacturing processes. We are committed to top quality service as well as producing the highest quality flooring. These warranties are given to the original purchaser for as long as he, and or she owns the home and or business/facility in which the floors are installed. Structural Integrity Warranty: Exotic Floors Direct warrants its products to be free from manufacturing defects defined as defects in lamination, assembly, milling, dimension, and grading. Structural Integrity Warranty means that Exotic Floors Direct products will remain free from defects in lamina assembly, milling, dimension and grading for as long as the original purchaser owns the home in which the products are installed. These products are also warranted against any buckling, cupping, and warping for the same period when properly installed in accordance with Exotic Floors Direct installation instructions and properly maintained in accordance with Exotic Floors Direct Maintenance Procedures. This Warranty is subject to the limitations and exclusions set forth herein and is the exclusive warranty as to the Exotic Floors Direct Products purchased and contains the exclusive remedies that will be provided for breach of any warranties whether expressed or implied. Exotic Floors Direct Protection/Coverage: Exotic Floors Direct will, at its sole expense, refinish, repair, or replace, at no cost to you, with the same or equal value product, portion of a floor that should fail with respect to the provisions of these warranties. In the unlikely event that correction impossible or impractical after a reasonable number of attempts, Exotic Floors Direct will refund the original purchase price for the of the floor that failed, if requested. This warranty does not include the cost of labor if the product under warranty is installed by anyone other than professional installers. This warranty does not apply to any products designed as cabin, tavern or bargain grades, which are all sold "as is." Exotic Floors Direct will not be responsible for any consequential or incidental damages occurring from, or as a consequence of, the defective flooring, or any cost or expense that the purchaser may incur to obtain warranty service, such as postage, telephone expense, time lost from work or inconvenience. The foregoing remedies are the sole and exclusive remedy in the event of a warranty claim. This exclusion of consequential or incidental damages may not apply in some states and therefore may not apply to some consumers. To file a warranty claim, contact Exotic Floors Direct. Warranty Exclusions Damage or color change caused by exposure to ultraviolet light from the sunlight and other sources. Damage caused by low or extremely high humidity. Improper installation and abuse from cleats, stiletto heels, unprotected furniture legs, indentations, scratches, pet claws , sand, rocks and circumstances causing abnormal wear. Damage from sub-floor moisture, flooding, leaking plumbing, overflowing sinks or similar moisture related damages. Damage from natural disasters, weather or other extreme conditions. Stains including those caused by pets. Insect infestation after the product leaves the factory. Natural variations in wood tone, color and grain. Color variations in wood flooring are natural and new or replacement flooring may not match sample flooring or existing floor Improper maintenance, wet mopping, misuse, or improper alterations of the product from its original form. Natural expansion and contraction that may cause cracks or separation between boards. Exotic Floors Direct Installation over radiant applications where boiler levels exceed 120 degrees Fahrenheit, and radiant heat must ran for a period of 14 days to assure proper acclamation. Brazilian Cherry (Jatoba) is not covered over radiant floor heat. This warranty gives the consumer specific legal rights which may vary from state to state. The finish wear layer is a 25 year wear through warranty on residential applications, 3 year light industrial. The finish wear surface must be easily noticeable and cover at least 15% of the total floor area for a claim to be considered. Any variation or reduct ion in gloss level will not be considered under this warranty. Small cracks that develop from improper moisture control, flooding, excessive drying, will not be covered under this warranty. Hardwood flooring is made from natural products which have cells running parallel with the grain, therefore, all wood floors will expand and contract with the change of seasons. This cupping effect, expanding and contracting, is not covered under this warranty. It is recommended that you maintain a relative humidity of 40-60% in your home by using a humidifier and/or dehumidifier to minimize movement of your hardwood floor. Color variations are a natural occurrence in flooring due to age, species and exposure to ultraviolet sunlight. For this reason, you may encounter mi color variations from board to board, or when replacing damaged boards with new product. Also, normal sunlight will cause fading/darkening, depending on the species of your floor. Area rugs should be moved occasionally as they block sunlight and ma give the appearance the floor is discoloring under the rug; this discoloring is not covered under warranty.